Purchase this product (Helpdesk) recently, boy this program is rock solid, oh yeah did I mention about customer support second to none, very help and friendly. Keep up your good work. Thanks for the p ... Read More
ASP Web Based Help Desk Software by Expinion.net - Only $249
Extensive web based customer support and knowledge base system, written in classic asp, with open source code included!
Fast and efficient answers for your site visitors, employees or clients. If they don't find their answer in the previous issues (trouble tickets or KB articles) you've activated, visitors can quickly submit a new question from any online browser.
Customer support representatives receive email notification (on their PDA if desired) or they can simply login from any online browser to work on issues (trouble tickets) in their category of expertise. Customer service reps can be mobile and still empowered with all the tools they need to provide excellent customer support.
Affordable software for businesses or sites that receive lots of questions (issues or tickets), or if more than one agent responds to support issues.
Purchase a help desk license once for the low cost of $249, and that's it!
(This is not cheap software! Help Desk 6 is an inexpensive customer support system.)
Benefits of our Web Based Help Desk Software
A polished image, for your company - information for your visitors. Improved efficiency and information sharing, for your customer service representatives.
Saves time & money; good customer support can even increase sales! Easily generate helpdesk trouble tickets from emails (with POP3 Add-on) or online forms. Completely web based help desk software, so you don't need anything other than a browser to administer
your knowledge base or tickets. The solution of choice for our help desk software customers around the globe. Easy language translation. (English, Spanish, German, Dutch, Italian, French included.)
Highlights of Expinion.net Web Based Help Desk and Knowledge Base Software, written in asp.
Solutions are suggested before the public may submit a trouble ticket. (May also be disabled.)
Files can be uploaded and attached to trouble tickets or KB articles (issues) by Help Desk users or agents.
Supports ASPemails, CDONTS, JMail, Dundas, CDONTS, CDOSYS, etc.
Unlimited number of customer support representatives and issues.
Electronic version of admin guide and user's guide included.
Full open source code included.
Rebrandable! (You can remove the Expinion logo from the footer.)
No DLLs or Active X to install.
Convert POP3 emails into help desk tickets with Addon.
Developed in ASP.
Administrator & Technician Features in Expinion's Web Based Help Desk Software.
Security & Privacy
Admin login requires username & password. Set customer service technician's access rights, in detail. Agent only memo for each ticket. Issues can be in KB, or not! Viewing preferences can be set per technician.
IT Technicians Functions (Representatives / Agents)
Add/List/Edit/Delete/Relate issues Prioritize tickets (5 levels) Reassign issue/categories/reps View trouble ticket summary View automatic ticket history Change status of tickets any time View customer's system configuration Automatic URL & email recognition Look-up & copy previous solution Add or look-up & copy draft reply Enable secondary email address
(Cell, Pager, PDF capable) Mark KB article as Important Modify issue listing columns shown WYSIWYG editor Write draft responses for tickets
(Can be reapplied to new issues.)
Include custom signatures, etc.
Tools for any level agent
Sort & search issues Paging for fast navigation Built-in To-Do Manager Built-in Address Book
Tools for Administrators
Add 5 optional text fields to trouble ticket submit forms Add custom fields of 'other' types. Customize security levels per technician, per task List/Add/Edit/Disable/Delete representatives List/Add/Disable/Delete categories Add/Edit/Disable/Delete category announcements View category overview report View user overview report View technician (agent) overview report View detailed technician activity logs Send internal 'customer-service' emails Send mass emails to all clients Set 'related' issues (further organization) View help desk statistics View / sort client issues report
(Who is submitting the most issues?) View /sort client comments report
(What do your visitors have to say?) View average reply times
(Which agents are most efficient?) Customize autogenerated outgoing emails Assign to-do's to other technicians Set number of open issues per technician Enable/disable activity logs per technician Check for recent Help Desk version update Suggest features for the next HelpDesk release
Client / Visitor Features of Expinion Web Based HelpDesk Software
Easy to use
No need to register Paging for easy navigation Intuitive user interface Always accessible
Find answers & offer opinions
View/search/sort categorized FAQs Launch convenient Browser Toolbar View related KB Articles list View category announcements Bookmark favorite issues Quickly view most important issues Vote on quality of issue resolution Leave comment on each KB article Email selected KB article to a friend Print KB Articles
Ask questions or submit help desk trouble tickets
Convenient Suggested Solutions list after
submitting new question title (Saves time) Submit new tickets(s) Update your unresolved tickets View personally submitted tickets list View personally submitted ticket details -
private or public (except internal memo) Reopen a previous ticket Request a list of all usernames and passwords
used with your email address Check status of your tickets Automatic email when ticket resolved Receive email when ticket submitted for you
(Includes assigned username and password.)
Use admin as username and password to access the administration area as an Administrator (highest security level) to access all tools.
[ Client (Visitor) Demo - Expinion Help Desk Software ].
The knowledgebase area is similar to what your public (customers & visitors) will see and do on your Help Desk. No information is required from your visitors, unless they wish to submit a new issue.
You can buy Help Desk 6.5 for $249.00 USD per single web site license - no hidden costs. This license allows you to use the software under one domain name or IP address.
Please see system requirements for this helpdesk application, by clicking on the title above.
Databases supported are MS SQL Server, My SQL, and MS Access.
Prefer a hosted help desk system where we install and maintain the software for you, on our own servers? (No worries about system requirements.)
HOME
Purchase this product (Helpdesk) recently, boy this program is rock solid, oh yeah did I mention about customer support second to none, very help and friendly. Keep up your good work. Thanks for the p ... 
A polished image, for your company - information for your visitors.
Demo our Web Based Help Desk Software
