I have used many ASP management programs, but this one is by far the best yet. With the new upgrades to 3.5, you really are able to build this application to suit. Further more, the team which builds/ ... Read More
Can emails be automatically transferred to Help Desk tickets? Yes!
When might this be useful?
Anytime a Help Desk 6 implementation has one of the following:
Many issues.
Multiple agents.
Staff with limited time.
Mobile (or travelling) representatives.
End-Users / Clients that prefer emails over online forms.
This tool will save time for your support representatives, improve support desk efficiency, and increase knowledge sharing among agents.
Click on the links below to see the POP add-on in action. Requires a flash media player.
Turn your volume on to hear verbal instructions.
We are using this add-on ourselves, so feel free to [ Email us ] your question. It'll be converted to a HD ticket !
Note: We'll only keep the ticket and respond to it, if there is a question related to our products.
Our first POP3 Add-on Release - May 17, 2006 [Read News]
Save Agents' Time No more remembering to copy email contents into issues. No need to match emailed reply with previous issue.
Increased Efficiency All Customer Support Issues in one resource. Better internal knowledgebase. Avoid multiple agent responses to emailed questions.
Tools for Administrators Run PC Utility to have transfers scheduled. Identify Spam keywords. (Flagged emails not transferred). Manually transfer emails while travelling. Temporarily stop transfers. Have HD delete emails from the mail server (Or not!)
Faster & Easier Answers Quicker than logging in. No need to remember username & password. Replies are added to same issue. Always accessible
Another Support Option Some users just prefer email. Allows users to ask questions remotely.
Better History All issues are now in their login area. (For an even better reference.) No need to ask same question again. (Got history?)
Pricing Overview:
You can buy the POP3 Add-On (Email to Issue Converter) for $99.00 USD for each Help Desk license that you hold. This purchase allows you to install the add-on and MailBee Email component on your server.
You may have multiple installations of the PC utility to schedule email transfers.
We offer one free server-side installation per POP3 Add-On Purchase, if FTP access can be provided.
This offer is for the HD POP3 Add-On code and database modifications only, we cannot access your host's server to install the MailBee email component nor will we install your PC utility.
Complete this [ form ] after your purchase, to request your free installation. (Proof of purchase required.)
Or, [ email us ] for
more information.
Please see system requirements for this add-on application, by clicking on the title above.
Databases supported are MS SQL Server and MS Access.
Note: This Help Desk Add-on requires a specific component (included with the add-on) to be installed
on the server, make sure you have the option of adding the component to your server before purchasing.
If you have any questions or comments about the Help Desk 6 POP3 Add-on, please email us at [ service@expinion.net ],
or submit your question via our Expinion Help Desk implementation.
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I have used many ASP management programs, but this one is by far the best yet. With the new upgrades to 3.5, you really are able to build this application to suit. Further more, the team which builds/ ... 
Anytime a 
Many issues.
No more remembering to copy email
Pricing Overview: 
