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Email to Issue Addon
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Purchase Options

 
$149 USD


You need the Help Desk by Expinion.net in order to be able to use this add-on.

Full Requirements


I second Rudolf's post. We went to the Expinion Help Desk a little over a year ago and it has been great. With several thousand customers using the system, we have encountered no problems or bug ... Read More

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Purchase POP3 Add-On

Can emails be automatically transferred to Help Desk tickets?       Yes!

When might this be useful?



Anytime a Help Desk 6 implementation has one of the following:

  Many issues.

  Multiple agents.

  Staff with limited time.

  Mobile (or travelling) representatives.

  End-Users / Clients that prefer emails over online forms.


This tool will save time for your support representatives, improve support desk efficiency, and  increase knowledge sharing among agents.



Click on the links below to see the POP add-on in action.  Requires a flash media player.
Turn your volume on to hear verbal instructions.

Setup Instructions
Login to Help Desk Admin
Locate POP3 Server Manager
Add New POP 3 Server
Use Instructions
POP3 PC Utility
Manually Check for Emails
Manually Convert Emails into Tickets



We are using this add-on ourselves, so feel free to  [ Email us ] your question. It'll be converted to a HD ticket !
Note: We'll only keep the ticket and respond to it, if there is a question related to our products.


 

  • Save customer support representatives' time.

  • Keep all customer support queries in one database. (No more missing records due to emailed issues.)

  • Server email component, PC utility and electronic version of guides are included.

  • Includes full source code, and free FTP installation if desired.

  • Expinion's famous  reliability and support are also included! :)  [ Aspin's Expinion Reviews ]





  • Save Agents' Time
    No more remembering to copy email
        contents into issues.
    No need to match emailed reply with previous issue.

  • Increased Efficiency
    All Customer Support Issues in one resource.
    Better internal knowledgebase.
    Avoid multiple agent responses to emailed questions.
    		•
  • Tools for Administrators
    Run PC Utility to have transfers scheduled.
    Identify Spam keywords.
        (Flagged emails not transferred).
    Manually transfer emails while travelling.
    Temporarily stop transfers.
    Have HD delete emails from the mail server
       (Or not!)
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  • Faster & Easier Answers
    Quicker than logging in.
    No need to remember username & password.
    Replies are added to same issue.
    Always accessible

  • Another Support Option
    Some users just prefer email.
    Allows users to ask questions remotely.
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  • Better History
    All issues are now in their login area.
        (For an even better reference.)
    No need to ask same question again. (Got history?)
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    Pricing Overview:  

    You can buy the POP3 Add-On (Email to Issue Converter) for $149.00 USD for each Help Desk license that you hold. This purchase allows you to install the add-on and MailBee Email component on your server. You may have multiple installations of the PC utility to schedule email transfers.

    Complete this [ form ] after your purchase, to request your installation. (Proof of installation purchase required.) Please note that we cannot install the required MailBee component onto your server via FTP, you will have to ask your host or server admin to do that.
    Or, [ email us ] for more information.


      To read more about our license policies [ click here. ]

      To read more about our refund policies [ click here. ]

      To purchase a single web site license    [ click here. ]


    System Requirements Link

    Please see system requirements for this add-on application, by clicking on the title above.
    Databases supported are MS SQL Server and MS Access.


    Note: This Help Desk Add-on requires a specific component (included with the add-on) to be installed on the server, make sure you have the option of adding the component to your server before purchasing.

      [ Some hosts known to have MailBee installed on at least one server. ]


    Questions & Comments

    If you have any questions or comments about the Help Desk 6 POP3 Add-on, please email us at [ service@expinion.net ], or submit your question via our Expinion Help Desk implementation.


    QUICK REFERENCE LINKS
  • Read about Help Desk itself, or demo it.
  • Read Knowledgebase Articles
  • Some Help Desk Customers
  • Other Customer Support Links
  • Buy POP3 Add-On
  • Users' Guides PDF format
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