What is the most current version of Expinion's asp based Help Desk?
Expinion Help Desk v6.5
Still our most popular asp application ever!
Expinion Help Desk Version 6.5 is the most recent version. It was released on January 16th, 2008. Please feel free to try it out. [ Demo ]
At the time of release, one of our developers said,
"We're commited to maintaining our edge as one of the finest Help Desk software developers in the industry. Thanks to client suggestions, we've found a few more ways to make Expinion Help Desk 6 become even better, without it becoming a complicated software solution that might be fit for large corporations only.
Help Desk is still designed to be easy to use and efficiently functional. The design is primarily for small to medium sized companies, even though it's in use by several Fortune 500 companies as well."
The most recent version (6.5) was a minor version release (from previous version 6.3), and contained the following improvements.
- Image verification (captcha) in the online question submission form, submit.asp. This is an effective deterent against automated submissions. (Spam.)
Demo Example: http://www.europeum.net/Demos/HD65/submit.asp
Note verification code required before submitting issue.
This setting is optional, but the verification will be On by default.
- Image verification (captcha) in the comments portion of the view KB article form (issue_view.asp). Much like the issue submission captcha, this is for the purpose of reducing automated submissions.
Demo Example: http://www.europeum.net/demos/hd65/issue_view.asp?ID=16
Note verification code required before submitting a comment.
This is also an optional setting in the config.asp file, but the verification will be On by default.
- An %EMAIL% token was added for use in the Update Issue - Agent email template.
Now you can include the client's email address as part of that email's content, so the agent can respond directly via email if desired.
- Various additional links and conveniences. (Examples: A password retrieval link added to client submission form. A Related Issues link area was added to the client's private issues viewing area...)
The upgrade process is the easiest ever, since there were no database or POP3 Add-on changes between versions 6.3 and 6.5. (All you have to do is upload some files, and modify the new config.asp file to match your old one!)
If you purchased a previous Help Desk version you can purchase the upgrade at a reduced rate here: https://www.expinion.net/_Purchase/step1.asp (Look near the bottom of the purchase form for the Help Desk Upgrade price.)
Did You Know...
We have an even bigger, better Help Desk, written in asp.net ? And, if you already have our Expinion Help Desk, you can convert all your data into the new product with a tool that we provide! So, you can move over to software based on a newer programming language, without losing your client history and KB articles. :)
Spam deterents including CAPTCHA and other special settings are built in. So is incoming email to ticket conversion, without an addon.
You can demo HelpConnection here: http://www.helpconnection.net/demo.aspx
You can request the trial version here: http://www.helpconnection.net/tools/trial/request.aspx
You can purchase Help Connection .NET here: https://www.helpconnection.net/shop/select.aspx
Be sure to let us know if you have any questions, here: http://www.helpconnection.net/support/
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